Processes in the screen business are characterised by their agile nature. First, the industry is constantly changing and recent technologies such as High Definition Television, digital production and new distribution channels are having deep impact on the industry’s value chain and processes. Second, processes contain tasks that are highly creative and involve different types of knowledge workers such as producers, animation artists or compositors. With regard to the highly agile nature of the processes in this industry and due to the fact that these processes are characterised by multiple levels of structure and creativity we have developed a framework for flexible process support based on case study findings and a literature review. The construction of the framework has particularly been informed by empirical generalizations on what we refer to as Creativity Intensive Processes. The framework classifies existing approaches to process modelling and support based on different criteria and therefore aims to support the introduction of IT support in creative environments. In this paper we introduce case study findings along with the framework. The application of the framework is a first step to its evaluation since it is used to retrospectively analyse evidence from case studies and literature review.
This paper was given at the 15th European Conference on Information Systems, in St. Gallen, June 2007.