BPM Seminar Series - Facets of the Quality of Organizations: a Communication-based Measurement Approach

http://www.bpm.fit.qut.edu.au/seminars

Queensland University of Technology
Faculty of Science and Technology
BPM Group

BPM Seminar Series Facets of the Quality of Organizations: a Communication-based Measurement Approach

Christoph Rosenkranz
A/Prof. of the Institute of Business Informatics at Goethe University, Frankfurt am Main, Germany

rosenkranz@ise.uni-frankfurt.de

THU, 26 Feb. 2010, 2.00-3.00pm, QUT, 126 Margaret Street, Level 6, Room 608

Abstract What causes organizations, projects or information systems to be "good" with regard to communication and coordination? This presentation (1) gives a theoretical, communication-based explanation of how the processes of organizational adaptation work and (2) what is required for establishing and measuring the goodness of an organization with regard to communication and coordination. By leveraging concepts from Systems Theory, Cybernetics, Linguistics and Philosophy of Language, a theoretical conceptualization of information systems as language communities is adopted. This provides the foundation of a formal process theory for explaining the adaptation of organizations via language and communication, including potential measures for the goodness of organizations with regard to communication and coordination. Finally, propositions stemming from the theoretical model are tested using multiple case studies in six information system development projects in the financial services industry.

Speaker Christoph Rosenkranz is assistant professor ("Akademischer Rat") of the Institute of Business Informatics at Goethe University, Frankfurt am Main, Germany. He studied business informatics at the University of Muenster, Germany (Dipl. Wirt.-Infom./MScIS in 2005) and has a PhD from Goethe University (Dr. rer. pol. in 2009). Christoph is chief investigator of a number of applied research projects funded by various industry partners (e.g. arvato, Lufthansa Systems, SEB, Commerzbank). He was project manager for the BMBF-funded Mind-Bau project. At the Chair for Information Systems Engineering his research interests include Business Process Management, Business Intelligence, Virtual Communities and Health 2.0. As a lecturer his topics include Management Information Systems, Database Management, Data Warehousing and Business Process Management.

Business Process Management Research Group Faculty of Science and Technology Queensland University of Technology